Refund & Cancellation Policy

Coin packs are digital prepaid credits that are delivered to your wallet immediately after a successful payment. Once coins are credited and used, they cannot be returned.

• Payment taken but coins not credited — full refund, or we credit the coins, whichever you prefer.
• Duplicate charge — the duplicate amount is refunded in full.
• Service failure — if a chat reply or image fails due to our error, the coins are automatically returned to your wallet. If an automatic refund did not happen, contact us and we will credit it manually.
• Unused coins — if you request within 7 days of purchase and no coins from that pack have been spent, we will refund the pack in full.

• Coins that have already been spent on chat replies or images.
• Dissatisfaction with the creative quality of AI output.
• Accounts suspended for violating the Terms of Service.

Email apps.rvarga.tech@gmail.com with your registered email address, the payment date, the amount and the PayU transaction ID. We acknowledge requests within 2 business days.

Approved refunds are initiated within 5 business days and are returned to the original payment method through PayU. Your bank or card issuer may take a further 5–10 business days to show the credit.

Namma AI has no recurring subscription — coin packs are one-time purchases, so there is nothing to cancel. You can stop using the app or request account deletion at any time; any remaining coin balance is forfeited on deletion.